To cater to consumers' evolving needs and preferences, beauty service providers aim to provide a complete beauty experience that includes all aspects of beauty services

For YLG, this meant expanding beyond their salon-based services into consumers' homes

Presto offered an AI-based advanced technical solution for consumers and beauty service providers. It covered:

• An algorithm-powered auto allocation engine for real time mapping of the stylists to the consumer requests
• Real-time proximity mapping and visibility
• Integrated CRM as well as Calendar Management

YLG's digital transformation

Incorporating such a platform demands a substantial investment and technology infrastructure, which can be a crucial company consideration

Additionally, ensuring consistent quality across multiple locations can be challenging. YLG overcame this by partnering with Presto's on-demand service platform

YLG optimised their operations, enhanced its customer base, and elevated customer experience with a lean management team for 100s of operators across multiple locations

This case study offers valuable insights into the advantages and hurdles of integrating an on-demand service platform, showcasing its potential to revolutionise a conventional business model and propel brand expansion

Get the Case Study now for further details!