While B2B commerce exists, brands still need help with digitisation gaps, bridging the fragmented B2B supply chain and streamlining many opaque, manual, and tedious processes.

Founded in 2017, ReFit Global is a multi-category, re-commerce platform selling refurbished consumer electronics, which they source from various e-commerce platforms and retailers. Emerging as a distributor of refurbished phones to retail merchants, they are now expanding their inventory to encompass laptops and other accessories.

Before selling these phones to merchants, ReFit creates - lots, where each lot is a customised batch with varying phone brands, price points, and allocated grades. thereby standardising a non-standard product.

Before Presto, the ReFit team relied on Excel sheets, PDFs, WhatsApp messages, and phone calls for catalogue dissemination, order taking, and processing. They needed a fresh approach for a smoother end-to-end process from merchant onboarding, catalogue and inventory management to working capital management.

ReFit’s Transformation

Presto’s platform provided the needed B2C convenience to B2B commerce. The ordering operations moved from WhatsApp to dashboards with add-ons like tracking, analytics, real-time updates, and more. Our platform enabled:

• Smooth retailer onboarding & e-KYC
• Easy role-based job segregation
• Efficient catalogue management
• Multiple payment options, including offline payments
• Order tracking
• Self-ordering merchants app
• Assisted sales applications
• Working capital management through a digital wallet

Impact

From lot creation, dissemination, and discovery by merchants to order turnaround time, Presto’s platform has helped increase ReFit’s B2B processes by 20X.

• Faster catalogue updates and ordering
• Efficient payment reconciliation and processing
• Real-time transparency for all stakeholders

ReFit benefitted from easy DIY merchant onboarding, e-KYC, and merchant credentials for ordering, tracking, and making payments. Each merchant gets a unified, retailer-specific catalogue view with optimal pricing. Digital wallets aid in business credit and working capital management. Merchant and assisted sales apps bring more pace, transparency, and real-time updates to all parties and stakeholders.

Overall, our platform incorporates all the solutions for businesses like ReFit and sets them to go live in just a few months!

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